Reference

Terms That Govern Your gh999 Account

These terms set out the rules between you and gh999 when you open an account, make deposits via bKash, Nagad or Rocket, and use any part of the platform.

Account EligibilityPayment RulesbKash · Nagad · RocketWithdrawal ConditionsAccount Closure Rights
gh999 Terms That Govern Your gh999 Account
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

We take the obligations in these terms seriously on our side too. Here is how we handle the areas that matter most to your account.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone, including anyone claiming to be gh999 support.

Data Retention

We retain account and transaction records for the period required under applicable law. You may request a summary of your account data by contacting support in writing.

Requesting Changes

To update your registered mobile number or wallet details, submit a verified request through the account settings page or via the in-app message centre.

Disputes and Corrections

Raise any dispute about a transaction within 30 days of the date it appears on your account. We review each case against our transaction logs and respond in writing.

TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you want to raise a dispute about a transaction or account action, our support team handles terms-related queries directly. You can reach us through live chat, email or the in-app message centre — all three paths connect to the same team.

Live Chat Open the chat icon from any page on gh999. Terms and account queries are handled by the same team as payment support.
Email Support Send your query to our support address listed in the account help section. Include your registered mobile number for faster handling.
In-App Messages Log in to your account and use the message centre to raise a formal terms or dispute query. Responses are tracked and timestamped.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens an account on gh999. Eligibility depends on your local law and the regions we currently serve — access is not available everywhere.

We notify you via the contact details on your account before material changes take effect. Continuing to use the platform after that notice counts as acceptance of the updated terms.

Contact support within 30 days of the transaction date. Have your bKash or Nagad transaction reference ready — our team checks it against our payment logs and responds in writing.

Yes. Send a written request through the in-app message centre or via email support. We will provide a summary of your account and transaction records within the period required by applicable law.

Local law takes precedence. These terms do not override applicable law in Bangladesh or any eligible region. If you are unsure whether access is lawful where you are, check before proceeding.

Submit a closure request through the account settings page or via live chat. Any pending withdrawal will be processed to your registered wallet before the account is closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.